Conference Program Chair

Steven Ramirez

Steven Ramirez
CEO
Beyond the Arc

Steven J. Ramirez is the chief executive officer of Berkeley, Calif.-based Beyond the Arc, Inc., a firm recognized as a leader in helping companies transform their customer experiences by leveraging advanced analytics.

In addition to developing and executing the vision for Beyond the Arc, Ramirez leads teams of data and strategy consultants committed to client success. They analyze customer and social media data, combined with text analysis, to drive customer growth, improve customer retention, understand service breaks and build stronger customer loyalty.

Prior to leading Beyond the Arc, Ramirez served as an executive with Time Warner, where he was responsible for creating and successfully implementing marketing and corporate development strategies.

Ramirez earned a bachelor’s degree and master’s in Business Administration from the University of California at Berkeley. He as also created and taught courses in business management for UC Berkeley and been a guest speaker at the university’s Haas School of Business.


Founding Chair